Shipping Policy

European Warehouse | Fast & Free Delivery

At KINDYMA, we are committed to delivering your e-bike quickly and safely. All orders are shipped directly from our European warehouse, ensuring fast delivery times and no unexpected customs fees for EU customers. We partner with trusted logistics providers to ensure your e-bike arrives in perfect condition.

Warehouse & Shipping Overview

Warehouse Location: European Union

Shipping Cost: FREE shipping on all orders

Order Processing Time: 1-2 business days

Standard Shipping Time: 5-7 business days (after processing)

Total Estimated Delivery: 6-9 business days from order placement

Shipping Destinations

KINDYMA delivers e-bikes to customers across Europe. Shipping times may vary depending on your location.

Standard Delivery Countries (5-7 Business Days)

The following countries enjoy our fastest delivery times:

Extended Delivery Countries (7-14 Business Days)

Delivery to the following countries may take longer due to geographic distance or logistics complexity:

Note: Remote areas, islands, and regions with limited logistics infrastructure may experience additional delays. If you are unsure whether we can deliver to your location or want to confirm delivery times, please contact our customer service team before placing your order.

Order Processing

Processing Timeline

Standard Processing: 1-2 business days

Order Cutoff Time: Orders placed before 6:00 PM (CET) on business days are processed the same day or next business day

Weekend & Holiday Orders: Orders placed after 6:00 PM on Friday or during weekends/holidays will be processed on the next business day

Extended Processing Periods

During certain periods, order processing may take longer than usual:

• Major holidays (Christmas, Easter, etc.): Processing may be extended by 3-5 business days

• Flash sales and promotional events: Processing may be extended by 2-3 business days

• High-demand periods: We will notify you if significant delays are expected

We appreciate your patience during busy periods and will keep you informed of your order status.

Shipping & Tracking

Shipping Notification

Once your order has been dispatched from our European warehouse, you will receive:

• A shipping confirmation email with your tracking number

• Carrier name and contact information

• Estimated delivery date

Tracking Your Order

You can track your shipment using the following methods:

• 17Track: www.17track.net (universal tracking for multiple carriers)

• UPS: www.ups.com/track

• DHL: www.dhl.com/en/express/tracking

• Direct link in your shipping confirmation email

Please Note: Tracking information may take up to 24 hours to update after shipment. If your tracking number does not show any information after 48 hours, please contact us at support@kimdyma.com.

Shipping Partners

KINDYMA partners with trusted, reputable courier services to ensure the safe delivery of your e-bike:

• UPS

• DHL

• DPD

• GLS

• Local carriers (varies by destination)

The specific carrier used for your order depends on your delivery location and product type. You will be notified of the carrier in your shipping confirmation email.

Delivery Information

Signature Requirement

Due to the high value of e-bikes, a signature is typically required upon delivery. Please ensure someone is available to receive and sign for the package. If you are not available, the carrier may leave a notice and attempt redelivery or hold the package at a local depot.

Inspecting Your Delivery

Important: Please inspect your package carefully upon delivery:

1. Check the outer packaging for visible damage, dents, or holes

2. If the package appears damaged, photograph the damage before opening

3. If severely damaged, you may refuse the delivery and contact us immediately

4. Open the package and inspect the e-bike for any damage

5. Report any damage to support@kimdyma.com within 48 hours of delivery

Delivery Delays

While we strive to deliver your order on time, delays may occasionally occur due to factors beyond our control:

• Severe weather conditions

• Carrier operational issues

• Customs clearance (for non-EU destinations)

• Remote location accessibility

• Public holidays and peak seasons

In such cases, KINDYMA cannot guarantee exact delivery dates. We will keep you informed of any significant delays affecting your order.

Customs & Import Duties

European Union Countries

Orders shipped to EU member states are dispatched from our European warehouse. This means: no customs fees, no import duties, and no VAT surprises. The price you see at checkout is the final price you pay.

United Kingdom

Orders to the UK are shipped from our European warehouse. Depending on the shipping method and value, import duties and VAT may apply. Any applicable fees are the responsibility of the customer. We will provide all necessary documentation for customs clearance.

Non-EU European Countries

For countries outside the EU (Norway, Switzerland, etc.), import duties and taxes may apply according to local regulations. These fees are not included in the product price and are the responsibility of the customer. We recommend checking with your local customs authority for estimated fees.

Order Modifications & Cancellations

Address Changes

Before Shipment: Contact us immediately at support@kimdyma.com. We will do our best to update your shipping address.

After Shipment: Once the package has been shipped, we cannot modify the shipping address. You may need to contact the carrier directly to arrange redelivery or pickup from a local depot.

Order Cancellations

Within 1 Hour: Orders can be cancelled free of charge within 1 hour of placement.

After 1 Hour (Before Shipment): Cancellation may be possible, but you may be responsible for any processing or handling fees incurred.

After Shipment: Orders cannot be cancelled once shipped. Please refer to our Return & Refund Policy for return options.

Multiple Item Orders

If you order multiple items, we aim to ship them together to minimize delivery complexity. However, some items may be shipped separately due to inventory availability or size constraints. You will receive a separate shipping notification for each shipment.

Incorrect Address & Undeliverable Packages

Please double-check your shipping address before completing checkout. If a package is returned to us or cannot be delivered due to an incorrect or incomplete address provided by the customer:

• The customer is responsible for any additional shipping costs to reship the order

• If the package is lost due to an incorrect address, KINDYMA is not responsible for replacement or refund

• We strongly recommend verifying all address details, including postal/ZIP code, before placing your order

Shipping Outside Europe

Currently, KINDYMA ships primarily to European countries. If you require shipping to a destination outside Europe, please contact us at support@kimdyma.com before placing your order. We will assess availability and provide a shipping quote if possible.

Contact Us

If you have any questions about shipping, delivery, or your order status, please contact our customer service team:

Email: support@kimdyma.com

Phone/WhatsApp: +1 (302) 533 0209

Business Hours: Monday - Friday, 8:30 AM - 10:30 PM (CET)

Thank you for choosing KINDYMA. We are committed to ensuring your e-bike arrives safely and on time!

Last Updated: January 2026