Verzendbeleid

Poland & UK warehouses · FedEx / Ambro

Every KINDYMA e-bike ships from our European warehouses — no cross-border wait, no customs surprises inside the EU. Most of Europe ships free. A small number of extended destinations carry a flat shipping rate, shown below and at checkout before you pay.

Warehouses
Poland · United Kingdom
Processing
1–2 business days
Transit
1–5 business days
Shipping cost
Free · €200 · €350

Transit time is counted after processing. Your exact shipping cost is calculated automatically at checkout once you enter your delivery address.

Shipping zones & rates

All EU and UK orders are dispatched from our own warehouses in Poland and the United Kingdom. Which warehouse serves you depends on your delivery country.

Poland warehouse

Zone 1 — Free shipping

Free 1–2 days (PL) · 2–4 days (other)
  • Poland
  • Germany
  • Austria
  • Belgium
  • Czechia
  • Denmark
  • France
  • Hungary
  • Italy
  • Lithuania
  • Luxembourg
  • Netherlands
  • Norway
  • Slovakia

Domestic Polish orders arrive in 1–2 business days. All other Zone 1 countries: 2–4 business days after dispatch.

Zone 2 — €200 flat rate

€200 per order 3–5 days
  • Estonia
  • Finland
  • Ireland
  • Latvia
  • Slovenia
  • Spain
  • Sweden

These destinations require sea, ferry or long-haul road legs for an oversized, battery-bearing parcel. The €200 rate is a flat contribution — it does not cover our full freight cost.

Zone 3 — €350 flat rate

€350 per order 3–5 days
  • Bulgaria
  • Croatia
  • Greece
  • Portugal

Peripheral routes with restricted lithium-battery handling. If you are ordering more than one bike to a Zone 3 address, contact us first — we can usually quote a better combined rate.

United Kingdom warehouse

United Kingdom

Free 1–2 days

UK orders ship domestically from our UK warehouse — no import duty, no customs paperwork, no cross-border delay. Delivery is free and typically arrives 1–2 business days after dispatch.

Country not listed? We may still be able to deliver. Email support@kimdyma.com with your full address and we will confirm feasibility and cost before you order. Remote areas and islands (for example Corsica, the Balearics, the Canaries, Sicily, Sardinia, the Scottish Highlands and Islands) may carry a surcharge or a longer transit time.

Carriers

Your e-bike travels with couriers experienced in oversized, battery-bearing freight:

Carrier Used for Tracking
FedEx All European destinations and the United Kingdom fedex.com/fedextrack
Ambro Express Poland, Germany, Austria, Czechia, Slovakia ambroexpress.pl

The carrier assigned to your order depends on destination and stock location, and is named in your shipping confirmation email. You can also track any shipment through 17track.net.

Order processing

Standard processing: 1–2 business days.
Cut-off: orders placed before 18:00 CET on a business day are processed the same or next business day.
Weekends & holidays: orders placed after 18:00 CET on Friday, or over a weekend or public holiday, are processed on the next business day.

Processing may take longer during major holidays (Christmas, Easter — add 3–5 business days), flash sales and promotions (add 2–3 business days), and other high-demand periods. If a significant delay affects your order, we will contact you directly.

Tracking your order

Once your order leaves the warehouse you will receive a shipping confirmation email containing your tracking number, the carrier name and contact details, and an estimated delivery date.

Tracking data can take up to 24 hours to appear after dispatch. If your number still shows nothing after 48 hours, write to support@kimdyma.com and we will chase it for you.

Receiving your delivery

Signature required

Because of the value of an e-bike, a signature is required on delivery. Please make sure someone can receive and sign for the package. If nobody is available, the carrier will normally leave a notice and either attempt redelivery or hold the parcel at a local depot.

Inspect before you sign off

  1. Check the outer carton for dents, holes or crush damage.
  2. If the packaging looks damaged, photograph it before opening.
  3. If the damage is severe, you may refuse the delivery and contact us immediately.
  4. Open the carton and inspect the bike, battery and charger.
  5. Report any damage to support@kimdyma.com within 48 hours of delivery, with photos.

Delivery delays

Delivery windows are estimates, not guarantees. Severe weather, carrier disruption, customs clearance, remote-area access, public holidays and peak seasons can all extend transit. We will keep you informed of any significant delay affecting your order.

Customs, duties & taxes

European Union

Orders to EU member states ship from our Poland warehouse and stay inside the customs union: no import duty, no customs clearance, no VAT surprises. The total shown at checkout — including any Zone 2 or Zone 3 shipping rate — is the final amount you pay.

United Kingdom

UK orders ship domestically from our UK warehouse, so no import duty or import VAT applies. UK VAT is already included in the price you see.

Non-EU European countries

For destinations outside the EU customs union (for example Norway or Switzerland), import duties and local taxes may apply under local rules. These are not included in the product price and are payable by the customer. We supply all documentation needed for clearance. We recommend checking the expected amount with your local customs authority before ordering.

Changes & cancellations

Address changes

Before dispatch: email support@kimdyma.com as soon as possible and we will update the address where we can.
After dispatch: we can no longer change the address in our system — please contact the carrier directly to arrange redelivery or depot collection.

Cancellations

Within 1 hour of ordering: free cancellation.
After 1 hour, before dispatch: usually possible; processing or handling fees already incurred may be deducted.
After dispatch: the order cannot be cancelled. Please see our Return & Refund Policy.

Where a Zone 2 or Zone 3 shipping rate has been paid and the order is returned for a reason other than a fault or our error, the shipping rate is non-refundable and the return freight is at the customer's cost.

Multiple items

We aim to ship everything in one consignment. Bikes and bulky accessories may occasionally travel separately depending on stock location and carton size — you will get a separate shipping notification for each parcel. Zone 2 and Zone 3 shipping rates are charged per order, not per parcel.

Incorrect or undeliverable addresses

Please double-check your address, postcode and phone number before completing checkout. If a parcel is returned or undeliverable because of an incorrect or incomplete address supplied by the customer:

  • reshipment costs are payable by the customer;
  • if the parcel is lost as a result of the wrong address, KINDYMA cannot replace or refund it.

A valid mobile number matters — carriers call ahead to arrange delivery of oversized items.

Shipping outside Europe

KINDYMA currently ships within Europe and the United Kingdom. For any other destination, email support@kimdyma.com before ordering and we will check feasibility and quote a freight cost.

Contact us

Email: support@kimdyma.com
Phone / WhatsApp: +44 7756 827497
Hours: Monday–Friday, 8:30–22:30 (CET)

Last updated: August 2026