Return & Refund Policy

Return Procedures

To initiate a return, please follow these steps:

1. Contact Our Customer Service Team
   Email us at support@kindyma.com within 15 days of receiving your order

2. Obtain a Return Material Authorization (RMA) Number
   An RMA number is required for all returns. Returns without an RMA number will not be accepted

3. Prepare Your Return
   Pack the item securely according to our return guidelines (see below)

4. Ship Your Return
   We recommend using a trackable shipping service or purchasing shipping insurance. KINDYMA cannot guarantee receipt of untracked returned items

5. Refund Processing
   Once we receive and inspect your return, refunds typically appear on your original payment method within 5-10 business days

Important: We do not accept Cash On Delivery (COD) payments for any orders or returns.

Full Refund Eligibility (Within 14 Days)

To qualify for a full refund with no restocking fee, all of the following conditions must be met:

✓ Contact KINDYMA within 15 calendar days of receiving your e-bike
✓ The e-bike must be in like-new condition: undamaged and free of wear, tear, dirt, dust, and odors
✓ The odometer must show less than 10 miles (16 km)
✓ Return the e-bike in its original packaging with all foam, cardboard, and protective materials
✓ Include all original items: battery, charger, keys, tools, manual, and accessories
✓ Obtain proper authorization and RMA number from KINDYMA
✓ Any warranty issues must be resolved before processing a return

Refund Timeline: 5-10 business days to your original payment method after our RMA department receives and inspects the e-bike.

Return Shipping & Handling Fees

For Non-Quality Issue Returns

If you are returning an item for reasons other than a manufacturing defect or quality issue, the following fees apply:

Product Type	Return Fee
E-Bike	€300 per unit
E-Bike Battery	€100 per unit
E-Bike Frame	€80 per unit
Accessories (Front/Rear Basket, Front Rack, etc.)	€80 per unit

Note: These fees cover restocking, inspection, and handling costs. The fee will be deducted from your refund amount.

Exchange Policy

Exchange Fees & Timeframe

Exchange Type	Timeframe	Fee
Same model, different color	Within 14days	€180 per unit
Different model	Within 14 days	€180 per unit + price difference
Any exchange	Over 14 days	Not permitted

Fee Waiver for In-Person Exchanges

If you return the original model to our warehouse in person and pick up the new model from our warehouse in person, we will waive the €180 exchange fee. Contact customer service to arrange an in-person exchange.

Non-Returnable Items

The following items cannot be returned under any circumstances:

❌ Accessories (unless defective upon arrival)
❌ Products purchased from unauthorized resellers (each distributor, partner shop, or dealer has its own return policies)
❌ Items damaged by the customer
❌ Special orders or custom configurations
❌ Gift cards
❌ Giveaways or promotional free items
❌ Products that do not meet the return eligibility criteria listed above

Quality Issues & Defective Products

If your e-bike or accessory arrives damaged or has a manufacturing defect:

1. Contact us immediately at support@kindyma.com with photos and a description of the issue
2. Do not use the product if it appears damaged or defective
3. We will provide a prepaid return shipping label for quality-related returns
4. No restocking fees apply to defective or damaged products

Quality issue returns are eligible for a full refund or replacement at no additional cost to you.

Warranty Claims

Warranty issues must be addressed separately from returns. If your e-bike has a warranty claim pending, it must be resolved before we can process a return for refund. Please refer to our Warranty Policy for more information.

Return Shipping Recommendations

• Use a trackable shipping service (DHL, UPS, FedEx, etc.)
• Consider purchasing shipping insurance for high-value items
• Keep your tracking number and proof of shipment
• KINDYMA is not responsible for items lost or damaged during return transit

Important Notes

• Returns are processed in the order they are received
• Refunds are issued to the original payment method only
• Partial returns are subject to the same fees and conditions
• KINDYMA reserves the right to refuse returns that do not meet our policy requirements
• This policy applies to orders shipped within Europe only

Questions?

If you have any questions about our return and refund policy, please contact our customer service team:

Email: support@kindyma.com

We're here to help ensure your complete satisfaction with your KINDYMA e-bike!

Last Updated: October 2025