Shipping policy
Shipping Regions
KINDYMA delivers e-bikes and off-road mountain bikes to the following European countries:
- United Kingdom
- Germany
- France
- Poland
- Netherlands
- Italy
- Additional European regions
Please note that delivery to remote or hard-to-reach areas may not be available. If you're unsure whether we can deliver to your location, please contact our customer service team before placing your order.
Delivery Time
Standard delivery time is 5-7 business days from the date your order is processed and shipped.
Please note that delivery times may vary depending on your location and local customs procedures. You will receive a tracking number once your order has been dispatched so you can monitor its progress.
Accessories and Multiple Items
If you've ordered accessories along with your e-bike, or if your order contains multiple items, please be aware that these may be shipped separately for logistical reasons. All items will be delivered within the standard 5-7 business day timeframe, though they may arrive on different days.
Contact Us
For any questions regarding shipping, delivery status, or to verify whether we can deliver to your location, please contact our customer service team:
Email: support@kimdyma.com
Our team is here to help ensure your KINDYMA e-bike reaches you safely and on time.