What it costs, and when it arrives.
Two warehouses and the transit time counted from the day it leaves us. Pick your country and the answer is three numbers.
Pick your country
Most of Europe is free with no minimum and arrives within four working days. Pick your country and we will give you the number.
Every country we ship to
Kept whole and unfiltered on purpose: the picker above is for the person, and this is for the printer, the crawler and anybody checking the country next door. It is the same sheet the warehouse works from.
| Countries | Ships from | Time | Cost | Carrier |
|---|---|---|---|---|
| AT BE CZ DE DK FR HU IT LT LU NL NO PL SK | Poland | 0–4 working days Leaves the warehouse in 0–2 working days | Free no minimum | Ambro Express |
| BG EE ES FI GR HR IE LV PT SE SI | Poland | 0–5 working days Leaves the warehouse in 0–2 working days | €50,00 flat, per order | FedEx |
| United Kingdom | United Kingdom | 0–2 working days Leaves the warehouse in 0–2 working days | Free no minimum | FedEx |
Norway is not in the EU. Customs clearance and import VAT apply on arrival and are payable by the recipient; the checkout shows the goods price without them. Everywhere else on the table above is inside the EU or the UK, and the price you see is the price at the door.
Delivery, in full
The clauses behind every figure above. The table is the policy; this is the wording that applies to it.
Free delivery, and the one exception
Most of the map is free with no minimum at all. One zone has a €50,00 charge on small orders, and it is waived over €250. Whatever applies to you is shown at checkout before you pay.
Plain-English summary. The wording below it is what applies.
Read the full clause
Delivery is included in the price on every lane in the table above with the single exception of the Zone 2 lane, where a flat charge of €50,00 per order applies to orders with a goods value below €250. The charge is applied once per order however many parcels it is split into, and is displayed at checkout before payment. No other minimum order value applies anywhere in this document.
Two warehouses, and which one your order leaves from
Poland for the EU, the United Kingdom for the UK. You do not choose — we ship from whichever one serves your address, and inside the EU that means no customs at all.
Plain-English summary. The wording below it is what applies.
Read the full clause
Orders are dispatched from our warehouse in Poland or in the United Kingdom, selected by delivery address. Orders shipped within the European Union from the Poland warehouse are intra-Union movements and are not subject to customs formalities. UK addresses are served from the UK warehouse as a domestic shipment.
The €50 in Zone 2 is per order, not per parcel
A bike, a spare battery and a rack going to Lisbon on the same order is one €50 contribution, not three.
Plain-English summary. The wording below it is what applies.
Read the full clause
The Zone 2 charge is a flat contribution of €50 per order towards carriage, applied once regardless of the number of parcels the order is split into. It is shown at checkout before payment.
How long we take before the carrier does
One to two business days to pick and pack, and orders placed before 18:00 CET on a business day go the same or the next day. Transit is on top of that.
Plain-English summary. The wording below it is what applies.
Read the full clause
Standard order processing is one to two business days. Orders received before 18:00 CET on a business day are normally processed the same or the following business day. Public holidays in the country of the dispatching warehouse may add three to five business days. Transit times quoted in the table above are counted from dispatch, not from the order.
Batteries travel by road
No carrier will fly a lithium pack of this size — not in the hold, not in hand luggage. It moves by road, which is why a battery cannot be sent on a next-day service.
Plain-English summary. The wording below it is what applies.
Read the full clause
Lithium-ion cells above the thresholds set out in ADR and the IATA Dangerous Goods Regulations are carried by road only. This applies to complete bicycles containing a battery and to spare packs. It is a transport regulation rather than a commercial choice, and it also restricts delivery to certain island and remote destinations.
Check the carton before you sign
Photograph any damage before you open it, and tell us within 48 hours. If the damage is severe, refuse the delivery — that is much easier to put right than a signed-for box.
Plain-English summary. The wording below it is what applies.
Read the full clause
Please inspect the packaging before signing for the delivery. Photograph any visible damage to the carton before opening it and report it to support@kimdyma.com within 48 hours with those photographs. Where damage is severe, refuse the delivery and the carrier will return it to us. Reporting within 48 hours allows us to claim against the carrier; it does not affect your statutory rights in respect of goods that are not in conformity with the contract, but it makes them far quicker to resolve.
Changing the address
Before it is dispatched, tell us. After it is dispatched, tell the carrier — we cannot change an address once the label is on the box.
Plain-English summary. The wording below it is what applies.
Read the full clause
Address changes before dispatch should be sent to support@kimdyma.com. Once an order has been dispatched the delivery address is held by the carrier and we are unable to amend it; the carrier's own redirection service must be used, and any charge for it is the carrier's.
Duties and taxes
Inside the EU and the UK the price at checkout is the price at the door. Outside them, import duties are yours.
Plain-English summary. The wording below it is what applies.
Read the full clause
For deliveries within the European Union, VAT and any duties are included in the price displayed at checkout. For UK addresses the shipment is domestic and UK VAT is included. For destinations outside the European Union and the United Kingdom, import duties and taxes are levied by the destination country and are payable by the recipient.